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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matt Fuller

Matt Fuller

May 1, 2026

5  out of  5
rating by Matt Fuller
"Kaylie and her team provide first rate customer service! Any time I need to make changes, the team is always fast, efficient, courteous. Maddie is great!"
We responded:
"Thanks Matt! "
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Brendon Richardson

May 1, 2026

5  out of  5
rating by Brendon Richardson
"Great group of people who always seem to remember the holidays and birthdays. Thank you for always sending me well wishes and answering any questions I may have. Specifically, Maddie has always been great at getting back to me each time I reach out. Thank you to everyone in the office!"
We responded:
"Thank you so much for the kind review Brendon! We love celebrating life’s little moments with you and are always happy to help whenever you need us 😊"
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Tracy Oros

April 27, 2026

5  out of  5
rating by Tracy Oros
"Quick, professional and efficient service. Brought my rates down with extra coverage even!"
We responded:
"Thank you for trusting us with your insurance needs Tracy! "
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Cynthia Coffey

April 25, 2026

5  out of  5
rating by Cynthia Coffey
"I'd been looking for a new insurance company and State Farm is it. Wayne Jackson and all the company are great."
We responded:
"We are so grateful for the kind words Cynthia!"
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Sara Howe

April 8, 2026

5  out of  5
rating by Sara Howe
"Maddie Faulkner was very helpful"
We responded:
"Thank you Sara for the review!"
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Aaron King

April 7, 2026

5  out of  5
rating by Aaron King
"It went so smooth it seemed like it was too good to be true."
We responded:
"Thank you for the feedback Aaron!"
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Cindy Whittington

April 6, 2026

5  out of  5
rating by Cindy Whittington
"State Farm is awesome Jesse was great in helping me get auto and renters insurance was very knowledgeable and very polite. Thank you State Farm and Jesse"
We responded:
"Thank you so much for your kind words! We are so happy Jesse took great care of you. We appreciate you choosing our office!😊"
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Tia L.

March 30, 2026

5  out of  5
rating by Tia L.
"The office of Kaylie Snyder were great, prompt & professional. I was working with another Stare Farm Agency who never followed up with me or replied to my email. I called Kaylie office & was taken care of immediately with great service. 3/30/2026 Four Years Later I’m still with Kaylie Snyder & Her team. Recently I’ve been working with Maddie Faulkner. She’s been a email away any questions, issues or concerns I have she answers & takes care of them promptly."
We responded:
"Thanks for the awesome review, Tia! We love providing great service to awesome customers like you."
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Holly Goggins

March 30, 2026

5  out of  5
rating by Holly Goggins
"Maddie has been amazing during our transition to life in Illinois. She was extremely helpful in assisting us in a claim on our home."
We responded:
"We appreciate this so much, thank you! So happy Maddie was able to help you with this transition, and glad we can be the team you rely on here in Illinois 😊"
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Michelle

March 27, 2026

5  out of  5
rating by Michelle
"Very professional .. it was pleasant working with them."
We responded:
"Thank you so much Michelle for the review!"
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Sam Studer

March 25, 2026

5  out of  5
rating by Sam Studer
"Maddie Faulkner took good care of me. She was prompt, professional and informative. I have been a customer for approximately 4 Months now, so far this agent and agency in general have been easy to work with and prices are more than competitive so far. They are handling all my insurance needs and I am very happy a\with the service. I recommend you give them a call."
We responded:
"Thank you so much for the feedback Sam! So glad Maddie made things easy and we appreciate your trust in us to take care of any insurance needs!"
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Chris Conour

March 23, 2026

5  out of  5
rating by Chris Conour
"Always friendly and helpful! Highly recommend this agent!"
We responded:
"Thank you for the 5 star review Chris!!"
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Ann Hamrick

March 15, 2026

5  out of  5
rating by Ann Hamrick
"Maddie F at State farm insurance was helpful and responsive to my questions. Appreciate the prompt reply!"
We responded:
"Thank you so much for your kind review Ann❤️ So glad Maddie was able to help and provide prompt service for you!"
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Alfromdtown R.

March 13, 2026

5  out of  5
rating by Alfromdtown R.
"Great insurance agency.I use them for my vehicle and my home"
We responded:
"Thank you so much for the 5-star review! We truly appreciate your trust in us for your auto and home insurance!"
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Makenzy Ross

February 21, 2026

5  out of  5
rating by Makenzy Ross
"I loved working with Lexi! She answered all my questions and was able to quickly get me the information I needed. Highly recommend Kaylie Snyder State Farm"
We responded:
"Thank you so much for your 5 star rating! Lexi is the best and I’m glad she was able to get all your questions answered ♥️"
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Shelly Hentzien

February 19, 2026

2  out of  5
rating by Shelly Hentzien
"These ladies have awful customer service. They called me to notify me they were canceling one of my vehicles and then stated they would follow up with me because they had incorrect information. I had to call them numerous times and each time they stated they were going to add my vehicle to another vehicle on my policy. The policy terminated on the 18th and when I called the 19th I discovered my daughter was driving with no active coverage. I am so 😡"
We responded:
"Hi Shelly! Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. To clarify, the policy was non-renewed due to claims activity, not incorrect information. We understand how important continuous coverage is, especially when it comes to your family’s safety. We worked to find a solution to maintain coverage on your vehicle, but unfortunately, the changes could only be implemented after the original policy canceled on the 18th. We regret that this timing caused a few hour gap in coverage and understand how upsetting that must have been. We understand how important timely coverage is and unfortunately the gap that occurred was due to the necessary policy cancellation and reissuance process. We appreciate your patience as we navigated these requirements to ensure your vehicle remained insured as soon as possible. Reach out if you need any further explanation! Have a great weekend! "
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Eric Helton

February 17, 2026

5  out of  5
rating by Eric Helton
"They are always very friendly, professional, and helpful! You can’t go wrong here!"
We responded:
"Thank you Eric! We truly appreciate your kind words. Thanks for trusting us with all your insurance needs!"
Profile photo of W Bell

W Bell

February 10, 2026

5  out of  5
rating by W Bell
"Maddie has been very helpful for our family on moving to a new provider. Would recommend to any one looking for coverage."
We responded:
"We appreciate your feedback and support! So glad Maddie was able to make it an easy experience for you!"
Profile photo of Joseph Roberts

Joseph Roberts

February 5, 2026

5  out of  5
rating by Joseph Roberts
"Wayne was an excellent rep that used absolutely zero high pressure sales tactics to earn my business. He was clear , concise, professional and extremely knowledgeable. It was a pleasure doing business with the Snyder agency and was a no hassle process! They helped me obtain a much lower monthly rate and highly recommended using their firm."
We responded:
"Thank you for trusting Wayne and for your 5 star review!! We are so happy we could provide you with a clear and pressure free experience. And even at a lower monthly cost! Look forward to working with you in the future."
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Beverly Carpenter

February 2, 2026

5  out of  5
rating by Beverly Carpenter
"I would just like to say that Mr Wayne Johnson did an outstanding job regarding my auto insurance. We spoke last month and set up a time. And that was this morning and he was very prompt. I would be more than happy to refer anyone to him and your company. Thank you Beverly Davis"
We responded:
"Thank you for your review Beverly! I am so happy to hear that Wayne was prompt and easy to work with on your auto insurance quotes. Look forward to working with you!"
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Ken Bowsher

January 21, 2026

5  out of  5
rating by Ken Bowsher
"I am very happy with my new auto policy with Farmer's, and Jesse Ralph was the biggest help over the phone."
We responded:
"Welcome to the office Ken! I am happy to hear Jesse was able to make it simple and get everything set up over the phone!"
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emily briggs

January 16, 2026

5  out of  5
rating by emily briggs
"Wonderful working with Jesse on becoming a State Farm customer today ! Fabulous customer service and great price !!!"
We responded:
"Thank you for the review Emily!!"
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Guy Wands

January 16, 2026

5  out of  5
rating by Guy Wands
"Been with State Farm 40 years and get Great service."
We responded:
"We appreciate you and your business! "
Profile photo of William Pflaumer

William Pflaumer

January 15, 2026

5  out of  5
rating by William Pflaumer
"Very happy i reached out to this office. Wayne was awesome to work with very patient and attentive to my questions and needs. This was the best call of the year for me saving for the year 2k plus. Thank you so much!!"
We responded:
"These are the stories I love to hear! $2,000 in savings on your auto insurance is absolutely a great call! Welcome to the office. We are happy to have you as a part of Kaylie Snyder State Farm!"
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David Hazen

January 4, 2026

5  out of  5
rating by David Hazen
"Getting quotes for all my auto/MC policies To help streamline my coverages"
We responded:
"Thanks for your feedback Dave! So happy to have you as apart of Kaylie Snyder State Farm "