Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kerry Spencer

Kerry Spencer

August 20, 2025

5  out of  5
rating by Kerry Spencer
"Last year my homeowners insurance doubled with my old company. I called and spoke with Morgan at Kaylie’s office and she was able to get it back to what I was paying before with even better coverage! Highly recommend with their friendly and understanding personnel!"
Profile photo of BryAnn

BryAnn

August 15, 2025

5  out of  5
rating by BryAnn
"It’s always a pleasure when dealing with the ladies at this agency, friendly, knowledgeable and caring individuals. They explain the information in details and make sure that you are aware of how the policies work!"
Profile photo of Jim Sloan

Jim Sloan

August 15, 2025

5  out of  5
rating by Jim Sloan
"I'm 68 have been dealing with auto insurance. My whole life. Kaylee Snyder is far and away second to none to any agent or company I have ever dealt with. She is so knowledgeable and helpful, She is a rock star in the auto insurance industry. She is a diamond.!"
We responded:
"Thanks Jim! We appreciate your business! 👍"
Profile photo of Erin Appenzeller

Erin Appenzeller

August 6, 2025

5  out of  5
rating by Erin Appenzeller
"Maddie is absolutely amazing to work with!!! She has helped me with so many of my insurance needs I don’t know where to start. From auto and home policies to notary bonds and life insurance Maddie has helped me every step of the way! She answered all my questions thoroughly and helped me find the right policies that fit my requirements. I recommend her for ANY of your insurance needs!"
We responded:
"I love hearing how Maddie is able to assist customers like you. She is a rock star and I am so happy she has been able to help you with all your insurance needs!"
Profile photo of Donald Gorbett

Donald Gorbett

August 6, 2025

5  out of  5
rating by Donald Gorbett
"Maddie @ the Kaylie Snyder State Farm Office is one of a kind. She is not only kind and patient she is also so incredibly knowledgeable and helpful. Maddie took her time to discuss all my options and policy coverage to ensure my businesses and equipment are properly covered. I truly appreciate Maddie and look forward to speaking with her anytime I need assistance in the future."
We responded:
"We appreciate your business Donnie! Thank you for your review!"
Profile photo of Karen Sheppard

Karen Sheppard

July 31, 2025

5  out of  5
rating by Karen Sheppard
"Very happy with my agent Cherokee. I switched and saved money.."
We responded:
"I love hearing that we were able to save you money but also offer you great service! Welcome to the office Karen! 👏"
Profile photo of Becky Allen

Becky Allen

July 28, 2025

5  out of  5
rating by Becky Allen
"Maddie was a great help in going over our policies and helping to guide me in the process of making the right decisions. She is patient and thorough, and a delight to work with!"
We responded:
"Thank you for 5 stars Becky! We love having you in our office and enjoy working with you! ❤"
Profile photo of Jamie Patarozzi

Jamie Patarozzi

July 24, 2025

5  out of  5
rating by Jamie Patarozzi
"I would highly recommend Kaylie, Maddie, and team are always fantastic to work with ! Very helpful and knowledgeable!"
We responded:
"We appreciate your business Jamie! Thank you for your review, it means a lot! "
Profile photo of Justin Long

Justin Long

July 15, 2025

5  out of  5
rating by Justin Long
"A+ experience working with Maddie Faulkner in Springfield, IL on our auto and homeowners policy renewals. Maddie took the time to listen and consider our individual circumstances, ensuring we received coverage that best fits our needs. Highly recommend!"
We responded:
"Thank you for the review Justin! I am so happy Maddie has been able to answer all your questions on your home and auto insurance. We are so happy to have you in our office! 👍"
Profile photo of DarlingStarling's World

DarlingStarling's World

July 10, 2025

5  out of  5
rating by DarlingStarling's World
"Worked with Maddi and Katie. They both are super patient and knowledgable. Made the switch in insurances (Life, auto, and home) super easy and less gruesome. Would highly recommend."
We responded:
"I'm so happy the girls could make the switch for your home, auto and life insurance seemless and easy! So happy to have you as a part of our office and look forward to working with you in the future! 😊"
Profile photo of Janea Godby

Janea Godby

June 25, 2025

5  out of  5
rating by Janea Godby
"was so awesome to work with, she made the process quick and easy and got the coverage I needed"
We responded:
"Thanks so much for your review Janea! "
Profile photo of Elayna Feller

Elayna Feller

June 23, 2025

5  out of  5
rating by Elayna Feller
"Maddie has always been very helpful and nice when I have worked with her. She is quick to respond and always willing to answer questions. 😊"
We responded:
"Thank you so much for the review Elayna! We loved working with you over the last couple of years. Congrats on your move!"
Profile photo of Emily Behl

Emily Behl

June 20, 2025

5  out of  5
rating by Emily Behl
"Katie McDonald at State Farm has been amazing on helping me get our new insurance policies set up. She has been very patient and answered all of my questions."
We responded:
"Thank you for your five star review Emily! I am so happy you were satisfied with the customer service you received from Katie, she's amazing at getting new customers set up with homeowners insurance and I know she loved working with you!"
Profile photo of Herb Klauzer

Herb Klauzer

April 28, 2025

5  out of  5
rating by Herb Klauzer
"She was Very nice add helped me step by step through the process"
We responded:
"I'm so happy we were able to get you set up with home and auto insurance with our office and it was an easy process for you! Thank you for the review "
Profile photo of John Dobbyn

John Dobbyn

April 28, 2025

5  out of  5
rating by John Dobbyn
"Working with Katie McDonald has been an outstanding experience! She is knowledgeable, patient, and truly takes the time to understand her clients’ needs. Katie made the process of adding the right auto insurance coverage easy and stress-free, offering clear explanations and helpful advice at every step. Her professionalism and dedication to customer service are exceptional. I highly recommend Katie to anyone looking for an insurance agent who is both trustworthy and genuinely cares about getting the best results for her clients!""
We responded:
"Katie is a rockstar and I am so happy you were able to work with her! Thank you so much for being a part of our office :) "
Profile photo of Shari Bearden

Shari Bearden

April 24, 2025

5  out of  5
rating by Shari Bearden
"Kaylee and her staff are the best if I have a question they are so good about explaining things. I recommend them for sure"
We responded:
"Thank you for your feedback Shari! We love being able to make insurance questions easy to understand. We always enjoy talking with you! "
Profile photo of Jared Gilbert

Jared Gilbert

April 24, 2025

5  out of  5
rating by Jared Gilbert
"Maddie was a pleasure to work with. She answered all my questions thoroughly, and steered me in the right direction."
We responded:
"Thank you for your review! Maddie is extremely knowledgeable and will always have our customers best interest in mind. We appreciate your business! "
Profile photo of Cedric Willis

Cedric Willis

April 23, 2025

5  out of  5
rating by Cedric Willis
"Very helpful in assisting me with my car insurance and she listen to my needs and put me the consumer first 😊😊🌹🌹🌹Definitely a pleasant experience 🙂 I recommend state farm for your future insurance needs 🙂 Thanks state farm👍🌹🌹🌹🌹"
We responded:
"Thank YOU Cedric. We love having you as a part of Kaylie Snyder State Farm. "
Profile photo of Alonzo Arostegui

Alonzo Arostegui

April 23, 2025

5  out of  5
rating by Alonzo Arostegui
"Fast, efficient, friendly, and welcoming! You can't get much better than that! Massive kudos to Katie for helping me at every step of my journey as a first time renter; your kind expertise helped me through the challenges I faced without the stress I expected from dealing with insurance. Thank you very much, I wish you and your team all the best!"
We responded:
"I love hearing that my team could help relieve any stress when it comes to moving and purchasing renters insurance! Thank you so much for your feedback!"
Profile photo of Clint Wortman

Clint Wortman

April 22, 2025

5  out of  5
rating by Clint Wortman
"Always quick and prompt to answer emails and text no matter the day!"
We responded:
"We pride ourselves on being prompt with responses and I am so thankful you choose us when it comes in insurance! "
Profile photo of Tanni Lovelace

Tanni Lovelace

April 22, 2025

5  out of  5
rating by Tanni Lovelace
"Love this office! Everyone is so helpful and courteous!"
We responded:
"Its always a pleasure to talk to you Tanni! Thank you for the 5 stars!"
Profile photo of Ariana Free

Ariana Free

April 18, 2025

5  out of  5
rating by Ariana Free
"I am moving across the country, and Wayne Jackson was the wonderful representative helped me quickly and painlessly get started on coverage for my new residence."
We responded:
"Welcome to Illinois Ariana! Thank you for choosing my office for your renters insurance. I look forward to getting to know you! :) "
Profile photo of Ty Plummer

Ty Plummer

April 9, 2025

5  out of  5
rating by Ty Plummer
"Maddie was super helpful! Set everything up quick, very kind, and professional"
We responded:
"Thank you Ty! "
Profile photo of Rebecca Cowan

Rebecca Cowan

April 3, 2025

5  out of  5
rating by Rebecca Cowan
"Maddie F helped with a time consuming project. She followed through on all the details. Very helpful. Good customer service."
We responded:
"Maddie is very knowledgeable in all homeowners policies, and if she doesn't have an answer, she will find it! I love hearing reviews like these. Thank you being apart of Kaylie Snyder State Farm "
Profile photo of Ray Prajapati

Ray Prajapati

March 27, 2025

5  out of  5
rating by Ray Prajapati
"Really helpful and nice nature. Great to work with.♥️"
We responded:
"We love chatting with you Ray. Thank you so much for your 5 star review!"